Our Refund and exchange policy

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

1. The items with the original receipt are returned within 14 days of purchase.
2. Items must be in original condition as purchased with no personalization and all labels/tickets attached. Garments must not have been worn.

No exchange or refund is available on any product that has been personalized, unless the product is faulty.

Variation To Refund & Exchange Policy


An item purchased online can be Refunded by posting it to our Online Store Returns/Exchange address  
j3s.com.au
41 Mannikin way
Maddington
WA - 6109 
​
 All refunds and exchanges are subject to our refund and exchange policy having been met.

• Make sure your order number, name, address, email, phone number and instructions are included and any comments.
• All returns remain the responsibility of the purchaser until received by j3s.com.au
• In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Delivery Information

Delivery via Australia Post on business days and not on weekends or public holidays
Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)
Your order will be dispatched pending credit card authorization, verification and availability of stock
*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.