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Online Returns

If for any reason , you change your mind and want to return a full price item(s) purchased from www.j3s.com.au , please return it with original packaging, tag and ticketing within 14 days of your purchase for an exchange or gift voucher equal to the value paid for the item(s).

Full price item(s) are valid for a refund and must be returned to our online warehouse to be processed via payment method used at the time of purchase.

Sale item(s) are valid for either an exchange (depends on availability of products) or gift vouchers which are valid for 12 months.

It is recommended that when you receive a package please check your product first, don’t rip the tag off. If you found any manufacturer fault or damage on the product you purchase, please take some photo of the product, damaged parcel (if the parcel/package found damage before op) contact us immediately. Keep the purchase receipt and please provide it as a proof of purchase.

We recommend that you return items using a trackable postage method. J3S will not be held liable for parcel lost in transit.

Please allow 5 business days for the return to be processed.